Shipping Policy

Processing Time:

All orders are processed within the next business days. Orders are not processed, shipped or delivered on weekends or holidays. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.In some cases, items may ship separately.

Shipping Rates & Delivery Estimates:

Regarding potential delivery delay due to the impact of COVID -19.

A - FREE Shipping Country

For the following countries, shipping is FREE on all orders.

Note: Some items that not in stock will be shipped from TRUSCEND Company Warehouse (International Shipping).

Country	Delivery Time
the Contiguous United States	1-3 days
Canada	3-5 days
United Kingdom	1-3 days

B - FREE International Shipping Country

For the following countries, shipping is FREE on all orders.

Country	Delivery Time
the Contiguous United States	10-20 days
Canada	10-25 days
United Kingdom / Japan	3-7 days
France / Germany / Korea	3-9 days
Spain / Italy / Thailand	4-13 days
Australia / New Zealand / United Arab Emirates / Finland / Turkey / India / Saudi Arabia / Israel / Sweden / Denmark / Singapore / Philippines / Switzerland / Greece / Bulgaria / Romania / Ukraine / Estonia / Slovakia / Slovenia / Hungary / Latvia / Croatia / Lithuania / Malta / Cyprus	7-15 days
Netherlands / Austria / Belgium / Luxembourg / Poland / Portugal / Ireland	10-12 days
Russia / Norway / Malaysia / Indonesia / Vietnam / Belarus	10-45 days
Chile	12-20 days
Brazil / Mexico / Colombia / South Africa	15-30 days
Peru	20-40 days

C - Rest of the world

The shipping cost for the countries not mentioned above is $15. The orders are shipped with a delivery time frame of about 7-45 business days once processed. (Due to the global pandemic, the shipping may not allow for some countries in the current situation)

Shipping carriers:

We use your country's local postal service for delivery, such as Amazon Logistics, UPS, USPS, DHL, Canada Post, Australia Post, Royal Mail, Hermes, Yodel, DDP, La Poste, Deutsche Post, Correos, Poste Italiane, Australia Post, Aramex ......

For US/CA/UK/DE/FR/ES/IT, we usually use Amazon's delivery service (FBA) to deliver from local warehouses in order to ensure fast shipping timeframes and reliable delivery. Amazon will assign a carrier partner for your shipment.

Order confirmation & tracking:

You will receive a tracking link with your delivery confirmation email, which will allow you to check your order status online anytime. The tracking number is active within 24 hours of your purchase. If you have any questions, feel free to contact our customer service team: TRUSCENDLURE@truscend.net

Duty and taxes are the customer’s responsibility since we do not pre-collect import duties and taxes at the time of your order (please contact your local Custom’s Office for an estimate of these fees).
Given that you are ordering merchandise from a company outside of your country, local customs officials may require inspection of imported parcels and assess appropriate import duties and taxes.